A wholesale supplier had a huge volume of orders, but every order still passed through several manual, error-prone steps along the way.
The business had recently adopted inventory software, but didn't have capacity to set up the automated features. Every order still had to be manually re-entered into the warehouse system, and every confirmation still went out by hand once someone heard back. Inventory itself was checked manually, once a week, with only mental notes of what seems low. Which left no leeway to fulfill an increase in orders.
Last month, that manual check missed a product dipping below a safe level, and the business couldn't fulfill a customer's order. This harmed their credibility and strained the relationship with their customer.
I set up par inventory levels inside their existing platform, accounting for both manufacturing time and shipping time per item, to close the gaps in demand vs supply. The system can flag the item for the team or trigger a manufacturer order automatically, depending on the item.
On the intake side, I'm building a dedicated order-entry page where customers fill in details in a fixed, consistent format, which will eliminate the free-text email that made manual re-entry slow and error-prone. It's designed so it can be copied straight into the warehouse system with minimal handling. Alongside it, a simple checklist keeps the team accountable for confirming every order actually made it through the process, allowing them to close mental (and operational) loops.